All Pure Capsules have a foam pressure-seal under the lid. On rare occasions, the pressure-seal does not bond properly, and the bottle unseals. If this occurs, rest assured that the capsules are safe for use.

Additionally, our capsule bottles include an outer shrink band seal for added protection. We do this to protect our products from potential contaminants and tampering.

If you are uncomfortable using bottles that are not firmly sealed, or if the seal or a shrink band is missing entirely, please contact our customer service team. We would be happy to send a replacement bottle.

At Pure Original Ingredients, we are true to our name and provide you with pure, single-ingredient products. PURE capsules do not include additives or fillers, unlike many of our competitors.

With undiluted supplements and varying serving sizes, some of our capsules may appear less filled than others.

If you have any questions or concerns, please contact our customer service team. We are happy to resolve any issues with capsules.

The lot number is the 6-digit number found near the barcode.

We source from select domestic and international suppliers.

We are happy to assist you. Contact our customer service team here 

All orders are handled with Amazon. Please go through Amazon's return process to start a return.

If you need further assistance, please fill out a form here.